Refund and Returns Policy for Nuturra

Last Updated: March 09, 2025

At Nuturra, we strive to ensure you’re delighted with your purchase of nuts, dried foods, and related products. If something isn’t right, we’re here to help. This Refund and Returns Policy outlines the process for returning items and requesting refunds. Please read it carefully before making a purchase on our website, https://nuturra.com/ (the “Site”).

1. Eligibility for Returns

We accept returns under the following conditions:

• Timeframe: Returns must be requested within 7 days of receiving your order.
• Condition: Items must be unopened, unused, and in their original packaging. Due to the perishable nature of our products (nuts and dried foods), we cannot accept returns of opened or partially used items for health and safety reasons.
• Proof of Purchase: You must provide your order number or receipt to initiate a return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products.
• Items damaged due to improper storage or handling after delivery.
• Products purchased more than 7 days prior to the return request.

3. How to Request a Return

To initiate a return, follow these steps:

• Contact us at support@nuturra.com with your order number and a brief explanation of the issue (e.g., damaged item, wrong product received).
• We will respond within 3 business days with instructions and a return shipping address.
• Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your return.

4. Refunds

If your return is approved:

• We will issue a refund to your original payment method within 7 business days of receiving the returned item.
• The refund will include the cost of the item(s) only; original shipping fees are non-refundable unless the return is due to our error.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If your return is rejected (e.g., item is opened or outside the 7-day window), we’ll notify you and return the item to you at your expense, if requested.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery at support@nuturra.com with photos of the issue and your order number.
• We’ll provide a prepaid return label and either replace the item at no cost or issue a full refund (including original shipping fees), based on your preference and product availability.

6. Cancellations

You may cancel your order before it ships by contacting us at support@nuturra.com. If the order has already shipped, it will be treated as a return and subject to the conditions above.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes signifies your acceptance of the revised policy.

8. Contact Us

If you have questions about this Refund and Returns Policy or need assistance with a return, please reach out to us at:

Nuturra
Email: support@nuturra.com